Questions or concerns?
Email us, call us at 312.266.1545 or
visit a store location.
You can also fax us at 312.321.9532.
Payment
Payment for Altshoes.com purchases is by credit card only, with any of these credit cards: Visa; Mastercard; American Express. Billing information must be exactly as shown on your credit card statement and must include a valid email address and phone number so we are able to contact you to confirm your order. Your credit card will be charged when your order ships. Purchases will be charged state sales tax, where applicable.
Shipping
Shipping and delivery is available throughout the United States and Canada — all orders are shipped via UPS.
| Order Amount |  | Shipping U.S. | | Shipping Canada | | Express Shipping |
| $0 — $50 | | $6.00 | | $11.00 | | Next Day U.S.: | Add $12.00 |
| $51 — $100 | | $8.00 | | $13.00 | | Next Day Canada: | Add $20.00 |
| $101 — $200 | | $10.00 | | $15.00 | | 2nd Day U.S.: | Add $8.00 |
| $201 — $400 | | $15.00 | | $20.00 | | 2nd Day Canada: | Add $16.00 |
Return Policy
You may return unworn footwear and accessories within 14 days of purchase for an even exchange or charge credit. Please include your original receipt with the return. All packages must be prepaid & insured for your own protection. Shipping & Handling are non-refundable.
